Business Etiquette

Module:1 Getting Started

• Workshop Objectives

Module:2 Understanding Etiquette

• Etiquette Defined
• The Importance of Business Etiquette
• Case Study

Module:3 Networking for Success

• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness Using Business Cards Effectively
• Remembering Names
• Case Study

Module:4 The Meet and Greet

• The Three-Step Process
• The Four Levels of Conversation
• Case Study

Module:5 The Dining in Style

• Understanding Your Place Setting
• Using Your Napkin
• Eating Your Meal
• Sticky Situations and Possible Solutions
• Case Study

Module:6 Eating Out

• Ordering in a Restaurant
• About Alcoholic Beverages,
  
• Paying the Bill
  
• Tipping
• Case Study
  

Module:7 Business Email Etiquette

• What Are You Working For?
  Breaks
  
• Top 5 Technology Tips
• Case Study

Module:8 Phone Etiquette

• Developing an Appropriate Greeting
• Dealing with Voicemail
• Cell Phone Do’s and Don’t
• Case Study

Module:9 The Written Letter

• Thank You Notes
• Formal Letters
• Informal Letters
• Case Study

Module:10 Dressing for Success

• The Meaning of Colors
• Interpreting Common Dress Codes
• Deciding What to Wear
• Case Study

Module:11 International Etiquette

• General Rules
• Important Points
• Preparation Tips
• Case Study

Module:12 Wrapping