Introduction:
- Course Objectives
Module:1 The Big Picture
-
What is Communication?
-
How Do We Communicate?
-
Other Factors in Communication
-
Knowledge Check
Module:2 Understanding Communication Barriers
-
An Overview of Common Barriers
-
Language Barriers
-
Cultural Barriers
-
Differences in Time and Place
-
Knowledge Check
Module:3 Preverbal Communication Skills
-
The Power of Pitch
-
The Truth About Tone
-
The Strength of Speed
-
Knowledge Check
Module:4 Non-Verbal Communication
-
Understanding the Mehrabian Study
-
All About Body Language
-
Interpreting Gestures
-
Knowledge Check
Module:5 Speaking Like a Star
-
S= Situation
-
T = Task
-
A = Action
-
R = Result
-
Summary
-
Knowledge Check
Module:6 Listening Skills
-
Seven Ways to Listen Better Today
-
Understanding Active Listening
-
Sending Good Signals to Others
-
Knowledge Check
Module:7 Asking Good Questions
-
Open Questions
-
Closed Questions
-
Probing Questions
-
Knowledge Check
Module:8 Appreciative Inquiry
-
The Purpose of AI
-
The Four Stages
-
Examples and Case Studies
-
Knowledge Check
Module:9 Mastering the Art of Conversation
-
Level One: Discussing General Topics
-
Level Two: Sharing Ideas and Perspectives
-
Level Three: Sharing Personal Experiences
-
Our Top Networking Tips
-
Knowledge Check
Module:10 Advanced Communication Skills
-
Understanding Precipitating Factors
-
Establishing Common Ground
-
Using “I” Messages
-
Knowledge Check
- Post-Test