Cultural Sensitivity in Customer Service

Elevate corporate success with ‘Cultural Sensitivity in Customer Service.’ Equip your team to excel in a global marketplace, delivering exceptional service with cultural awareness.”

MOdule:1 Introduction

Course Introduction
Why Cultural Sensitivity Matters in Customer Service
Models to Help Understanding
Introduction: Exceptional Customer Service Across Cultures
Emotion
Building Trust
Decision-Making
Persuasion
Time
Section Check In

Module:2 Communication Methods

Communicating With Cross-Cultural Customers
Verbal and Written Communication
Nonverbal Communication
Section Check In
Confronting Bias
Confronting Cultural Bias in Customer Service
Course Summary

Summary

Happy learning

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