Delivering Constructive Criticism

Module:1 Getting Started

• Workshop Objectives

Module:2 When Should Feedback Occur?

• Repeated Events or Behavior

• Breaches in Company Policy

• When Informal Feedback Has Not Worked

• Immediately After the Occurrence

• Case Study

Module:3 Preparing and Planning

• Gather Facts on the Issue

• Practice Your Tone

• Create an Action Plan

• Keep Written Records

• Case Study

Module:4 Choosing a Time and Place

• Check the Ego at the Door

• Criticize in Private, Praise in Public

• It Has to Be Face to Face

• Create a Safe Atmosphere

• Case Study

Module:5 During the Session (I)

• The Feedback Sandwich

• Monitor Body Language

• Check for Understanding

• Practice Active Listening

• Case Study

Module:6 During the Session (II)

• Set Goals

• Be Collaborative

• Ask for a Self-Assessment

• Always Keep Emotions in Check

• Case Study

Module:7 Setting Goals

• SMART Goals

• The Three P’s

• Ask for Their Input

• Be as Specific as Possible

• Case Study

Module:8 Diffusing Anger or Negative Emotions

• Choose the Correct Words

• Stay on Topic

• Empathize

• Try to Avoid “You Messages”

• Case Study

Module:9 What Not to Do

• Attacking or Blaming

• Not Giving Them a Chance to Speak

• Talking Down

• Becoming Emotional

• Case Study

Module:10 After the Session (I)

• Set a Follow-Up Meeting

• Make Yourself Available

• Be Very Specific with the Instructions

• Provide Support and Resources

• Case Study

Module:11 After the Session (II)

• Focus on the Future

• Measuring Results

• Was the Action Plan Followed?

• If Improvement is Not Seen, Then What?

• Case Study

Module:12 Wrapping Up