Facilitation Skills

Module:1 Understanding Facilitation

• What is Facilitation?

• When is Facilitation Appropriate?

• What is a Facilitator?

• Knowledge Check

Module:2 Process vs. Content

• About Process

• About Content

• A Facilitator’s Focus

• Knowledge Check

Module:3 Laying the Groundwork

• Choosing a Facilitated Approach

• Planning for a Facilitated Meeting

• Collecting Data

• Knowledge Check

Module:4 Tuckman and Jensen’s Model of Team Development

• Stage One: Forming

• Stage Two: Storming

• Stage Three: Norming

• Stage Four: Performing

• Knowledge Check

Module:5 Building Consensus

• Encouraging Participation

• Gathering Information

• Presenting Information

• Synthesizing and Summarizing

• Knowledge Check

Module:6 Reaching a Decision Point

• Identifying the Options

• Creating a Short List

• Choosing a Solution

• Using the Multi-Option Technique

• Knowledge Check

Module:7 Dealing with Difficult People

• Addressing Disruptions

• Common Types of Difficult People and How to Handle Them

• Helping the Group Resolve Issues on Their Own

• Knowledge Check

Module:8 Addressing Group Dysfunction

• Using Ground Rules to Prevent Dysfunction

• Restating and Reframing Issues

• Getting People Back on Track

• Knowledge Check

Module:9 About Intervention

• Why Intervention May Be Necessary

• When to Intervene

• Levels of Intervention

• Knowledge Check

Module:10 Intervention Techniques

• Using Your Processes

• Boomerang it Back

• ICE It: Identify, Check for Agreement, Evaluate How to Resolve

• Knowledge Check