Module:1 Introduction
- What Is Feedback?
- The Value of Feedback
- Overcoming the Fear of Giving Feedback
Module:2 DELIVERING AN EFFECTIVE MESSAGE
- Following the Feedback Process
- Crafting a Constructive Message
- HANDLING DIFFICULT REACTIONS
Module:3 Why People React Negatively
- Handling Difficult Reactions to Feedback
- Conclusion
- Do’s and Don’ts
Summary
- Happy Learning
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