Handling a Difficult Customer

Module:1 Getting Started

• Workshop Objectives

Module:2 The Right Attitude Starts with You

• Be Grateful
• Make Gratitude a Habit
• Keep your Body Healthy
• Invoke Inner peace
• Case Study

Module:3 Communication

• Ways we Communicate
• Improving Nonverbal Communication
• Listening
• Openness and Honesty
• Case Study

Module:4 Teamwork

• Identifying Capabilities
• Get into Your Role
• Learn the Whole Process
• The Power of Flow
• Case Study

Module:5 Problem-Solving

• Define The Problem
• Generate Alternative Solutions
• Evaluate The Plans
• Implementation and Re-Evaluation
• Case Study

Module:6 Time Management

• The Art of Scheduling
• Prioritizing
• Managing Distractions
• The Multitasking Myth
• Case Study

Module:7 Attitude and Work Ethic

• What are You Working For?
• Caring for Others vs Caring for Self
• Building Trust
• Work Is Its Own Reward
• Case Study

Module:8 Adaptability/Flexibility

• Getting Over The Good Old Days Syndrome
• Changing to Manage Process
• Changing to Manage People
• Showing You’re Worth Your Weight
• Case Study

Module:9 Self-Confidence (Owing It)

• Confident Traits
• Self Questionnaire
• Surefire Self-Confidence Building Tactics
• Build Up Others
• Case Study

Module:10 Ability To Learn From

• Wow, You Mean I’m Not Perfect?
• Listen with an Open Mind
• Analyze and Learn
• Clear The Air
• Case Study

Module:11 Networking

• Redefined Need
• Identifying Other’s Interest
• Reach out
• When to Back Off
• Case Study

Module:12 Wrapping Up