Handling Difficult Customer Service Scenarios

“Learn to Navigate Challenging Customer Service Situations: Essential Training for the Corporate Environment.”

Topics of the Course

Module 1: Customer Service Scenarios

When Things Get Challenging
7 Strategies for Gaining Control of Customer Conversations
How to Handle Refund or Cancellation Requests
A Guide to Saying “No” to Customers
Guide to Retaining Customers During Times of Crisis
Key Takeaways

Summary

Happy Learning

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