How to Handle Objections: Getting Customers to Say.

Module:1 Introduction

• Introduction to Handling Sales Objections
• Common Misconceptions About Sales Objections
• How to Address Sales Objections
• Common Sales Objections

Module:2 Recognizing Sales Objections

• Objection 1: Price
• Objection 2: Authority
• Objection 3: Trust
• Objection 4: Complacency
• Objection 5: Competitor
• Knowledge Check

Module:3 Techniques for handling objections

• Overcoming Objections
• Technique 1: Curiosity
• Technique 2: Conditional Close
• Technique 3: Reframing
• Technique 4: The Boomerang
• Technique 5: Show Empathy
• Knowledge Check

Module:4 Common Mistakes When Handling Sales

• Handling Sales Objections Is Hard
• Mistake 1: Failing to Listen
• Mistake 2: Failing to Communicate Value
• Mistake 3: Coming Across the Wrong Way
• Mistake 4: Avoiding or Dismissing Objections
• Knowledge Check
• Quiz
• Putting It to the Test

Summary

• Happy Learning