Interpersonal Skills

Module:1 Verbal Communication Skills

• Listening and Hearing: They Aren’t the Same Thing

• Asking Questions

• Communicating with Power

• Knowledge Check

Module:2Non-Verbal Communication Skills

• Body Language

• The Signals You Send to Others

• It’s Not What You Say, It’s How You Say It

• Knowledge Check

Module:3 Making Small Talk and Moving Beyond

• Starting a Conversation

• The Four Levels of Conversation

• Knowledge Check

Module:4 Moving the Conversation Along

• Asking for Examples

• Using Repetition

• Using Summary Questions

• Asking for Clarity and Completeness

• Knowledge Check

Module:5 Remembering Names

• Creating a Powerful Introduction

• Using Mnemonics

• Uh-Oh…I’ve Forgotten Your Name

• Knowledge Check

Module:6 Influencing Skills

• Seeing the Other Side

• Building a Bridge

• Giving In Without Giving Up

• Knowledge Check

Module:7 Bringing People to Your Side

• A Dash of Emotion

• Plenty of Facts

• Bringing It All Together

• Knowledge Check

Module8 :Sharing Your Opinion

• Using I-Messages

• Disagreeing Constructively

• Building Consensus

• Knowledge Check

Module:9 Negotiation Basics

• Preparation

• Opening

• Bargaining

• Closing

• Knowledge Check

Module:10 Making an Impact

• Creating a Powerful First Impression

• Assessing a Situation

• Being Zealous without Being Offensive

• Knowledge Check