Managing a Customer Service Team

Introduction

• Introduction
• Customer Service Essentials

Module:1 Creating a Customer Service Strategy

• 5 Essential Customer Service Tools

Module:2 Advanced Service Management

• Managing Customer Support Tickets
• How to Increase Customer Retention and Reduce Churn

Module:3 Empowering Your Team

• Delivering Proactive Customer Service
• Empowering Your Team to Deliver Great Customer Service

Module:4 Evaluating Success

• How to Measure Customer Service Performance

Module:5 Let’s Review

• Knowledge Check

Summary