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Providing Exceptional Customer Service
“Elevate your corporate customer service skills with our course on Providing Exceptional Customer Service. Learn strategies to delight and retain clients.”
Module:1 Introduction
- What Is Exceptional Customer Service?
- Why Customer Service Matters
- Who Are Our Customers?
- effective customer communication
Module:2 Five Rules for Effective Customer Communication
- Practice Active Listening
- Express Empathy
- Strategies for superior customer service
MOdule:3 Reduce Customer Effort
- Manage Expectations
- Go Above and Beyond
- Know the Product
- Create Real Connections
- Conclusion
- Quiz
Summary
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