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Soliciting and Responding to Customer Feedback
This course equips corporate professionals with strategies to actively seek and effectively address customer feedback, enhancing customer satisfaction and business success.
Topics of the Course
Module 1:why Customer Feedback Is Valuable
- Introduction
- The Value of Customer Feedback
- The Key Takeaway
Module 2:How to Solicit Useful Feedback
- Personal
- Low-pressure
- Purposeful
Module 3:How to Respond to Different Types of Feedback
- Types of Feedback
Module 4:Sample Responses to Customer Feedback
- Explore Quan’s Responses
- Matilda’s Positive Review
- Lexine’s Neutral Review
- Mark’s Negative Review
Module 5:Check Your Understanding
- Do’s and Don’ts
Module 6:Summary
- Key Takeaways
- Express gratitude
- Be curious and practice empathy
- Offer more
- Pass it along
Summary
- Happy Learning
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Includes
Full lifetime access
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