Supervising Others

Introduction

• Course Objectives

Module:1 Setting Expectations

• Defining the Requirements

• Identifying Opportunities for Improvement and Growth

• Setting Verbal Expectations

• Putting Expectations in Writing

• Knowledge Check

Module:2 Setting Goals

• Understanding Cascading Goals

• The SMART Way

• The Three P’s

• Helping Others Set Goals

• Knowledge Check

Module:3 Assigning Work

• General Principles

• The Dictatorial Approach

• The Apple-Picking Approach

• The Collaborative Approach

• Knowledge Check

Module:4 Degrees of Delegation

• Level One: Complete Supervision

• Level Two: Partial Supervision

• Level Three: Complete Independence

• Knowledge Check

Module:5 Deciding to Delegate

• To Whom Should You Delegate?

• Providing Instructions

• Monitoring the Results

• Troubleshooting Delegation

• Knowledge Check

Module:6 Providing Feedback

• Characteristics of Good Feedback

• Feedback Delivery Tools

• Informal Feedback

• Formal Feedback

• Knowledge Check

Module:7 Managing Your Time

• The 80/20 Rule

• The Urgent/Important Matrix

• Using a Productivity Journal

• Using Routines and Rituals to Simplify Your Workday

• Knowledge Check

Module:8 Resolving Conflict

• Using a Conflict Resolution Process

• Maintaining Fairness

• Seeking Help From Within the Team

• Seeking Help from Outside the Team

• Knowledge Check

Module:9 Ten Tips for Special Situations

• What to Do If You’ve Been Promoted From Within the Team

• What To Do If You’re Leading a Brand New Team

• What to Do if You’re Taking on an Established Team

• Knowledge Check

Module:10 A Survival Guide for the New Supervisor

• Ask the Right Questions of the Right People

• Go to Gemba

• Keep Learning!

• Knowledge Check