Introduction
- Course Objectives
Module 1: Effective Traits
- Assertiveness
- Emotional Intelligence
- Solve Problems
- Close
- Knowledge Check
Module 2: Know Clients
- Research
- Customer Values
- Customer Needs
- Anticipate Needs
- Knowledge Check
Module 3: Product
- Know Your Product
- Believe in the Company and Product
- Be Enthusiastic
- Link Product to Customer’s Values
- Knowledge Check
Module 4: Leads
- Sift Leads
- Time vs. Cost of Pursuing Leads
- Let Go of Leads Going Nowhere
- Focus on Positive Leads
- Knowledge Check
Module 5: Authority
- Develop Expertise
- Know Your Competition
- Continue Education
- Solve Customer Problems Using Authority
- Knowledge Check
Module 6: Build Trust
- Testimonials
- Be Transparent
- Be Genuine
- Take on Customers’ Point of View
- Knowledge Check
Module 7: Relationships
- Listen Actively
- Communicate Often
- Rewards
- Build New Relationships
- Knowledge Check
Module 8: Communication
- Be Prepared, Not Scripted
- Use Humor
- Be Yourself
- Thank and Reward
- Knowledge Check
Module 9: Self-Motivation
- Value Your Work
- Reward Achievements
- Focus on Success
- Do Not Procrastinate
- Knowledge Check
Module 10: Goals
- SMART Goals
- Long-Term Goals
- Short-Term Goals
- Track and Modify
- Knowledge Check
Assessment
- Post Test
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